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Ombudservice
Complaints Resolution
Developing long-term relationships is the foundation of our commitment to delivering high-quality service to our members and to the general public.
It is important that you are happy with the service we provide; however, we recognize that things can sometimes go wrong. As a result, we have implemented a formal complaint resolution process to deal with these situations.
If you have a complaint about the service we provide or the products we offer, we want to hear from you. If you are not satisfied with how League Savings and Mortgage Company has handled your complaint, you can seek involvement of the third-party Ombudsperson. The Ombudservice can be used by anyone – not only customers of League Savings and Mortgage Company.
The Ombudsperson seeks satisfactory resolution of complaints with a view to fairness and does not advocate for either the individual or League Savings and Mortgage Company when investigating disputes. This service is free of charge to the individual.
It is important that you are happy with the service we provide; however, we recognize that things can sometimes go wrong. As a result, we have implemented a formal complaint resolution process to deal with these situations.
If you have a complaint about the service we provide or the products we offer, we want to hear from you. If you are not satisfied with how League Savings and Mortgage Company has handled your complaint, you can seek involvement of the third-party Ombudsperson. The Ombudservice can be used by anyone – not only customers of League Savings and Mortgage Company.
The Ombudsperson seeks satisfactory resolution of complaints with a view to fairness and does not advocate for either the individual or League Savings and Mortgage Company when investigating disputes. This service is free of charge to the individual.
Complaints Process
Step 1: Begin with a League Savings and Mortgage Company Employee
In most cases, your concern will be resolved quickly by providing us with the details. Talk to an employee of League Saings and Mortgage Company. If they can't resolve the problem to your satisfaction within 5 business days, they will refer your complaint to a Supervisor, Manager or Director.
Step 2: Continue with a League Savings Supervisor, Manager or Director
A Supervisor, Manager or Director of League Savings and Mortgage Company will review and respond to your complaint within 20 business days in writing.
Mail:
League Savings and Mortgage Company
6074 Lady Hammond Road, Suite 2001
Halifax, NS B3K 2R7
Email: lsmhalifax@aclsm.ca
Fax: 902-454-3116
Mail:
League Savings and Mortgage Company
6074 Lady Hammond Road, Suite 2001
Halifax, NS B3K 2R7
Email: lsmhalifax@aclsm.ca
Fax: 902-454-3116
Step 3: Designated Senior Position for Dealing with Complaints
If the complaint has not been resolved, the designated employee will send the complaint to the Manager Retail Deposits and Compliance who is the designated senior position for dealing with complaints. The complaint will be reviewed, and a report will be provided to the client within 56 business days of first receiving the complaint.
Step 4: Still Not Satisfied?
If you are not satisfied with the results of the League Savings and Mortgage Company Ombudsperson’s effort to resolve your complaint, you may then contact Ombudsperson for Banking Services and Investments. This office is independent from League Savings and Mortgage Company, and its purpose is to review your personal and business complaints where you are not satisfied with the resolution proposed by the League Savings and Mortgage Company Ombudsperson.
Mail:
Ombudsperson for Banking and Services and Investments
20 Queen Street West, Suite 2400, PO Box 8, Toronto, ON M5H 3R3
E-mail: ombudsman@obsi.ca
Toll Free Telephone: 1-888-451-4519
Toll Free Fax: 1-888-422-2865
Mail:
Ombudsperson for Banking and Services and Investments
20 Queen Street West, Suite 2400, PO Box 8, Toronto, ON M5H 3R3
E-mail: ombudsman@obsi.ca
Toll Free Telephone: 1-888-451-4519
Toll Free Fax: 1-888-422-2865
Financial Consumer Agency of Canada (FCAC)
The Financial Consumer Agency of Canada supervises all federally regulated financial institutions, which includes banks, (financial institutions), for compliance with federal consumer protection laws.
Financial institutions are legally required to have a complaint-handling process in place.
If you have a problem with a financial product or service, you may file a complaint with the responsible financial institution directly.
If you are not satisfied with how your complaint has been handled or 56 days has passed since you made your complaint, you can escalate the complaint to the following External Complaints Body: [insert the name of the external complaint body, and link or refer to information on the external complaints body, as set out in online and print complaint-handling information for customers].
If you want to know your rights or need information about the complaint-handling process of a financial institution, you may contact FCAC by online form, mail, or telephone. FCAC uses information from consumer enquiries to support its mandate.
Website: www.canada.ca/fcac
Online form: https://www.canada.ca/en/financial-consumer-agency/corporate/contact-us.html
Phone:
For service in English: 1-866-461-FCAC (3222)
For service in French: 1-866-461-ACFC (2232)
For calls from outside Canada: 613-960-4666
Teletypewriter (TTY): 1-866-914-6097 / 613-947-7771
Video Relay Service: FCAC welcomes Video Relay Service (VRS) calls. You do not need to authorize the relay service operator to communicate with FCAC. Visit https://srvcanadavrs.ca/en/ to learn more.
Mailing address:
Financial Consumer Agency of Canada
427 Laurier Avenue West, 5th Floor
Ottawa ON K1R 7Y2
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Copyright 2025 League Savings and Mortgage Company. All rights reserved.
Copyright 2025 League Savings and Mortgage Company. All rights reserved.
